Privacy Policy

Last updated: May 10, 2025

At PetBuddy360, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the app.

1. Information We Collect

We may collect the following types of information when you use PetBuddy360:

Personal Information

  • Name, email address, and phone number
  • Account credentials (username and password)
  • Profile photo (if provided)
  • Billing and payment information (processed securely via third-party providers)

Pet Information

  • Pet name, species, breed, age, and weight
  • Health records, vaccination history, and vet notes
  • Care schedules and activity logs
  • Photos of your pets (if uploaded)

Usage & Device Information

  • Device type, operating system, and app version
  • IP address and general location data
  • In-app activity, pages visited, and features used
  • Crash reports and performance data

Location Information

With your permission, we collect precise location data to help you find nearby vets, groomers, boarding facilities, and other pet services. You can disable location access at any time through your device settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the PetBuddy360 app and services
  • Create and manage your account and pet profiles
  • Facilitate bookings and connections with service providers
  • Send appointment reminders, health alerts, and care notifications
  • Process payments and send transactional communications
  • Respond to your support requests and inquiries
  • Personalise your experience based on your preferences
  • Send you updates, promotions, and news (you can opt out at any time)
  • Analyse usage trends to improve app features and performance
  • Comply with legal obligations and enforce our terms

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, cloud storage, analytics).
Pet Service Providers: Vets, groomers, trainers, and other providers you connect with through the app, limited to what is necessary for your booking.
Legal Authorities: When required by law, court order, or to protect the rights and safety of our users and the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We use industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use a strong, unique password for your account.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes or enforcing agreements).

6. Cookies and Tracking Technologies

Our website and app may use cookies and similar tracking technologies to enhance your experience, analyse usage, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our services.

7. Children's Privacy

PetBuddy360 is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information promptly. If you believe your child has provided us with personal data, please contact us at privacy@petbuddy360.com.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Opt out of marketing communications
  • Withdraw consent for data processing (where applicable)
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at support@petbuddy360.com.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and notify you via the app or email for significant changes. Your continued use of PetBuddy360 after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

Email: support@petbuddy360.com