Privacy Policy

Last Updated: June 8, 2025

Thank you for choosing PetBuddy360. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile apps, and services.

By accessing or using PetBuddy360, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number

  • Location (with permission)

  • Pet details (name, breed, age, medical history)

  • Account login information

b. Device & Usage Information

  • Device type and operating system

  • IP address

  • App usage data (e.g., features used, session duration)

c. Payment Information

If you make in-app purchases or use premium services, we may collect payment information via secure third-party processors. We do not store your credit card details on our servers.

2. How We Use Your Information

We use your data to:

  • Create and manage your account

  • Provide personalized pet care tools and reminders

  • Improve our services and features

  • Communicate with you (e.g., updates, support, promotions)

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only in the following cases:

  • With service providers who support our operations (e.g., hosting, analytics, support)

  • With your consent (e.g., if you connect to a third-party service)

  • If required by law or to protect the rights and safety of PetBuddy360 or others

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. However, no online platform is 100% secure, so we encourage you to use strong passwords and protect your login information.

5. Your Choices

We do not sell or rent your personal information. We may share your data only in the following cases:

  • With service providers who support our operations (e.g., hosting, analytics, support)

  • With your consent (e.g., if you connect to a third-party service)

  • If required by law or to protect the rights and safety of PetBuddy360 or others

6. Children's Privacy

PetBuddy360 is not intended for children under 13. We do not knowingly collect data from children without parental consent.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of major changes via the app or website. Please review this page periodically for the latest updates.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to:

PetBuddy360 Support Team
📧 Email: support@petbuddy360.com
📍 Address: City Vet Clinic, 34 Al Marija St – Al Jubail, Sharjah, UAE